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Troubleshooting Guide to Fix QuickBooks Error PS036

QuickBooks Error PS036: A Complete Troubleshooting Guide

QuickBooks error PS036 is a common payroll error that appears when the user tries to download and install the latest payroll updates in their software. It mainly arises when more than one payroll subscription is active in the software, which leads to various conflicts with the update process. QuickBooks payroll update error PS036 indicates that your subscription verification has failed, which is why you won’t be able to download the latest payroll updates. This error is accompanied by a pop-up display message;

“Error PS036: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.”

If you are also troubled with the QuickBooks error PS036 and need help resolving it, then this blog will be very helpful for you. In this guide, we will provide step-by-step instructions on how to troubleshoot the QuickBooks payroll update error PS036 effectively. So, make sure to implement the steps correctly.

Why Does QuickBooks Error PS036 Arise?

Below is a list of the most common and frequent reasons why you may encounter the QuickBooks payroll update error PS036;

  1. An outdated version of the QuickBooks desktop software is the primary reason behind the occurrence of QB error PS036.
  2. Inactive payroll subscription.
  3. Active firewall settings can also block the payroll update request in the QuickBooks software.
  4. Wrong service key or EIN.
  5. If the QuickBooks company file or installation files are damaged or corrupted.
  6. Damaged Paysub.ini file.

Solutions to Fix the QuickBooks Payroll Update Error PS036

After having a detailed understanding of the possible reasons, it’s time to explore the best troubleshooting solutions. Let’s take a brief look at the instructions, which you can execute step-by-step to get rid of the error.

Solution 1. Rename Paysub.ini File

The very first solution that we recommend you follow in dealing with the QuickBooks payroll update error PS036 is to rename the paysub.ini file. This step will ensure no corrupted or unnecessary file is causing the error. To do so, below are the actions that you can undertake to get it done;

  1. Open the File Explorer on your computer, and from the above menu, click on the Organize option.
  2. After that, click on the View option after selecting the Folder and Search option.
  3. Moving ahead, choose the Hide Files and Folders option and then checkmark the Show Hidden Files, Folders, and Drivers option.
  4. Save the changes by clicking on the Apply > OK option.
  5. Now, go to the My Computer folder and then type Paysub.ini in the search bar.
  6. Hit the enter key and then right-click on the file.
  7. Choose the Rename option, and then add OLD at the end of the file name.
  8. Subsequently, perform the above steps again for all the paystub files.

Solution 2. Verify QuickBooks Payroll Subscription

If your QuickBooks payroll subscription is inactive or has expired, then it can potentially lead to the occurrence of QuickBooks error PS036. In order to verify the payroll subscription with the QuickBooks subscription, given below are the actions that you can undertake to get it done;

  1. Before moving ahead with the procedure, make sure you are using the most updated version of the QuickBooks desktop software.
  2. Thereon, run the QuickBooks software on your server workstation and login to your payroll service account.
  3. After that, navigate to Employee> My Payroll Services > Account or Billing Information.
  4. Following the above steps, provide the login credentials for your account, and then click on the Sign In option.
  5. Subsequently, restart your PC, and then try to download the updates again.

Also read 4 Easy Solutions to Fix QuickBooks Error 80070057

Solution 3. Run Quick Fix My Program

Quick Fix My Program is an in-built tool in the QuickBooks tool hub that helps users fix common issues with the program. Below are the actions that you can undertake to do the same;

  1. First of all, close the QuickBooks software on your workstation.
  2. Thereon, download and install the QuickBooks Tool Hub.
  3. Once you are done with that, then launch the tool hub on your computer.
  4. After that, from the menu list, you have to choose the Program Problems option.
  5. Click on the Quick Fix My Program option after completing the aforementioned steps.
  6. Subsequently, choose your company file and click on the Scan option.

After performing the above-listed steps, try to download the most recent tax tables and verify whether the QuickBooks error PS036 has been terminated.

Solution 4. Clean Install QuickBooks Desktop

The last tried solution that you can execute to deal with the QuickBooks payroll update error PS036 is to clean install the software. By clean installing the software, you can ensure that no corrupted files or settings causing the error are completely removed.

Here are the steps that you can follow to clean install the QuickBooks desktop software on your workstation;

  1. Navigate to the Windows Start menu, and then open the Control Panel settings.
  2. Thereon, move to the Programs and Features option.
  3. Moving ahead, choose the QuickBooks application from the list, and then select the Uninstall/ Change option.
  4. Now, click on the Uninstall option and follow the on-screen instructions to uninstall the software.
  5. After that, reinstall the software. Here, you must make sure to provide the license and product key to complete the registration and activation process.

At this stage, by successfully performing the above-listed steps, the QuickBooks error code PS036 will be resolved.

Ending Note

In this guide, we have covered four different tried-and-tested solutions that you can follow step-by-step to resolve the QuickBooks error PS036. In this scenario, if the above-listed solutions do not help in resolving the error, then we recommend you get in touch with experts. They will provide you with further guidance and assistance to troubleshoot the error effectively. So, don’t wait and reach out to the professional team to avail immediate help in resolving the error effectively.


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