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Reuters: Germans “cut off” call centers of Germany’s energy suppliers due to high prices

German energy companies receive a lot of calls from customers who are dissatisfied with rising energy prices. It is reported by Reuters .

“We have more and more desperate customers in service centers <…>. Some become aggressive out of frustration, others cry and need psychological support,” said Ingbert Liebing, head of the VKU association of local utilities.

E.ON, Germany’s largest energy supplier with about 14 million customers, said it has increased the capacity of its call centers to cope with a surge in requests as many consumers expect prices to continue to rise.

Keeping customers informed about price increases is a challenge for utilities, says Kerstin Andrea, managing director of the Federal Energy and Water Industries Association.,56738001.html,56738007.html

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“The fact that the energy companies are not the cause of the current situation is largely acknowledged, but the utilities are jointly and severally liable as carriers of bad news,” Andree added.

Earlier, Austrian economist Ralf Schellhammer said that the German authorities are ready to sacrifice energy and food security for the sake of climate problems. In his opinion, Germany “because of the energy crisis is rolling into the abyss.”

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